Patient Information

What to Expect at an Appointment

Our Pet Care Philosophy

We're on a mission to provide the highest quality primary, surgical and core care veterinary services to our client's pets, helping your pet stay happy and healthy into their senior years. 

Our dedicated veterinarians and team are committed to providing the utmost professional service to our patients and their owners, and treating everyone with compassion, dignity, integrity and respect. 

Patient FAQs

We often receive questions from patients about our services and procedures. You may find the answer to yours in these FAQs:

• What types of payment options are available?

  Payment is required in full at the time services are provided. Payment options include cash, cheque, debit card or credit card.

• Are there financing options available?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will provide results in minutes.

• What are the fees associated with an appointment?

  The initial examination fee and any treatment or diagnostics that you consent to for your pet's treatments will be your responsibility. This payment will be due at the time service is provided.

  For further surgery or diagnostics, a deposit is required upfront, with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment will be required for all emergency exams. Once our veterinarians have examined your pet, you will be provided with an estimate for treatment and a potential treatment plan can be discussed.

  For further surgery or diagnostics, a deposit will be needed upfront, with payment due in full when your pet is discharged.

• Do you have an appointment cancellation policy?

  If you are unable to make a scheduled appointment for any reason, we greatly appreciate at least 24 hours notice. Please give us a call so we can reschedule your appointment at a more convenient time.

  While we do not have a cancellation policy, we do request your consideration in doing your best to respect our veterinary team's schedules. Thank you!

• Which animals will you treat at your hospital?

  We provide primary, preventative and surgical care to cats and dogs.

• What should I do to prepare for my appointment?

  For surgeries, your pet should fast for 12 hours before the appointment. Water is okay, but no food should be consumed during this time (except for very young animals, animals with diabetes or as otherwise directed). 

  Continue your pet's normal medication schedule and bring all medications with you. 

• Do you offer nutritional consulting?

  We offer nutritional consulting services at Broadway Animal Hospital. We can help you discover your pet's nutritional needs, decode nutritional labels, choose appropriate food for each life stage and breed, and more.

  Through nutritional counselling, we can help you choose an appropriate diet for your pet based on their specific needs and your budget, manage any health condition such as diabetes, control food allergies, and more.

Pet Owner Resources

Here are some helpful links for your pet's health.